ZidCloud Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to the zidcloud.com website and all services provided by ZidCloud, the cloud, DevOps, code crafting, and cyber security service unit under Elshobah Digital Agency ("ZidCloud", "we", "us").

By accessing this site or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our site or services.

2. Information We Collect

We collect information you provide directly, such as through the contact form on this site (name, company name, email address, and message content), as well as conversations you have with our team via WhatsApp or email.

We also automatically collect usage data through cookies and analytics services (Google Analytics), such as pages visited, device and browser used, and IP address. Our servers also record standard access logs for security and system maintenance purposes.

3. How We Use Your Information

The information we collect is used to:

• Respond to inquiries and consultation requests via the contact form, email, or WhatsApp
• Provide, manage, and improve our Cloud Solutions, DevOps, Code Crafting, and Cyber Security services
• Send service-related information, billing, and technical updates to active clients
• Analyze and improve the performance and user experience of our website
• Comply with legal obligations and protect the security of our systems and clients

4. Cookies & Analytics

Our website uses Google Analytics to understand how visitors interact with our site. This service may place cookies on your device to collect anonymous data such as visit counts and pages accessed.

You can disable cookies through your browser settings, although some site features may not function optimally if cookies are disabled.

5. Sharing Information with Third Parties

We do not sell your personal data to anyone. We may share limited information with trusted service providers who support our operations, such as hosting/cloud infrastructure providers, WhatsApp Business (for communication), email service providers, and the content management system (Directus CMS) we use to manage our blog and case studies.

All such third parties only access data to the extent necessary to perform their function and are bound to keep data confidential in line with our standards.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure, including encryption of data in transit and internal access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law, for example for contract administration, billing, or tax obligations. Data that is no longer needed is periodically deleted or anonymized.

8. Your Rights

In accordance with Indonesia's Personal Data Protection Law (UU PDP No. 27 of 2022), you have the right to access, correct, restrict, or request deletion of the personal data we hold about you, as well as the right to object to the use of your data for certain purposes such as marketing.

To exercise these rights, please contact us through the details listed in section 12 below.

9. International Data Transfer

ZidCloud serves clients in both Indonesia and the United Arab Emirates (UAE). In the course of delivering our services, your data may be processed by teams or infrastructure located outside your home country. We ensure that any such transfer is carried out with adequate safeguards in accordance with applicable regulations.

10. Children's Privacy

Our services are intended for businesses and adult individuals, not children under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child's data has been provided to us, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us via email at [email protected], WhatsApp at +62 812 1765 4564, or by mail to our headquarters at Jl. Utara Masjid, Legon, Desa Wonorejo, Kec. Glagah, Kab. Lamongan, East Java 62292, Indonesia.